Reopening Update

What to Expect - Fall 2020
The Plan

What We Know

We're happy to announce that The Spa is now open! We can't wait to see you and help you look and feel your best!

Your safety is our top priority. We've kept our space squeaky clean while you've been away. We'll continue to do so and thoroughly sanitize all stations and equipment before, during, and after each appointment.

You May Have Many Questions as you prepare to visit The Spa again, and we want to help! We have compiled a list of frequently asked questions and answers. We'll add more as necessary, so check back frequently prior to your visit.

  • We are implementing a daily health screening for all team members reporting for work.  If a team member does not pass the screening, they will be sent home.  We are creating multiple entrance and exit points for team members to be screened.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • We are requesting that you please wear a mask during your visit. We will be wearing them as well.

  • If you are not feeling well on the day of your appointment, we will gladly reschedule for another day.  If possible, please notify us in advance.

  • We take standards for hygiene and cleanliness very seriously. On a daily basis, we will meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, public bathrooms, and tables, and equipment.  We have added sanitizing stations throughout The Spa for guest and associate use. 

    Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • Yes, cash is accepted at the resort, though credit cards and contact less payments are preferred whenever possible. 

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the front desk. 

  • Our outdoor swimming pools are available for guest use and in accordance with the Governor's safety protocols. Based on the latest executive order 2020-175 from the Governor's Office, hot tubs must remain closed at this time.

    Occupancy restrictions in the pool area in effect, the Mountain Grand Lodge and Spa pool is 115 people, and we are implementing social distancing with appropriate chair spacing.  Hand sanitizing stations will be available within the pool area, and high-contact points will be frequently and thoroughly cleaned.

    Our pool is maintained by CPOs to state guidelines using chlorine as the disinfectant, with electronic monitoring by Eco Lab. 

  • The following services will be unavailable until further notice:

    • Body Treatments
    • Couples massages
    • Teen facials
    • Hot Stone massages
    • Zen Trilogy massages
  • Based on the latest executive order 2020-175 from the Governor's Office, all indoor whirlpools, dry saunas and steam rooms must remain closed at this time.

  • We do not have any common area water or tea available, but beverage service is available upon request.

  • At this time, no additional guests will be allowed to join a guest during their service.