We Are Open

What to Expect - Summer 2020

Our commitment to guest and team member safety is our top priority. Given the most recent Stay Home, Stay Safe Order, Boyne Mountain Resort is open with dining, activity, and spa options. All guests must wear face coverings in indoor common areas; employees are required to wear face coverings at all times. We continue to work each day towards iniatives and protocols to provide you with the safest possible vacation and recreational experiences.

The Plan

What We Know

Like you, we can't wait to get outside this summer. Boyne Mountain Resort is blessed with an expansive outdoor playground, wide-open spaces to roam, Deer Lake beach access, hiking/biking trails, and two championship golf courses.  Our goal is to provide less touch points, higher levels of sanitation, and more comfort during your stay. 

  • The Alpine and The Monument golf courses are open with "Grab & Go" food and beverage offerings from the Alpine Express; the 10th Tee and 19th Tees are serving hot food to-go. Restrooms at the Pro Shop and 10th Tee are being cleaned/sanitized on a frequent basis. All tee timesc can be booked in advance here.
  • Lodging is open with rooms available at the Mountain Grand Lodge and Spa, Clock Tower/Boynehof Lodge, and numerous condos.
  • Dining options include Das Cafe, Trophy Room Pub & Pizzeria, and Forty Acres Tavern. Eagle's Nest, Everett's (breakfast), GiGi's Tiki Bar, and now the Beach House Restaurant on Deer Lake. 
  • Village retail shops are open including Boyne Country Sports, Speilladen, The North Face stores, Boyne Outfitters, and Kilwins. 
  • The Adventure Center is open with bike rentals, disc golf, hiking, kayak/paddle board rentals, Scenic Chairlift Rides, Segway, and Zipline Adventure Tours. 
  • The Spa at Boyne Mountain is now open offering salon and spa services! 
  • NEW! The Boyne Valley Trail is now open - connecting Boyne Mountain, Boyne Falls, and Boyne City. This exciting addition lends itself to safer travel for bikers, runners, and walkers.  
  • OPEN WEEKENDS:  Avalanche Bay Indoor Waterpark is now open! You must book your day passes online in advance to attend your chosen 3-hour time slot, Friday-Sunday. Capacity is set at 250 people per session, expect a fantastic waterpark experience with more splashing, less crowds! 
  • REMINDER: An inherent risk of exposure to COVID-19 exists in any public place where people are present. 

You May Have Many Questions as you prepare to travel again, and we want to help! We have compiled a list of frequently asked questions and answers. We'll add more as necessary, so check back frequently prior to your visit.

  • We are implementing a daily health screening for all team members reporting for work.  If a team member does not pass the screening, they will be sent home.  We are creating multiple entrance and exit points for team members to be screened.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • You are welcome to wear a mask anywhere for your comfort, it is required to wear a face covering in indoor common areas, including restaurants, retail, Adventure the Center, and hotel lobbies.  We are following the recommendations and executive orders from our governing agencies.

  • Yes, all team members are required to wear masks during their shifts.  In addition, many associates, including those in food and beverage and housekeeping, are required to wear gloves as appropriate and needed. 

  • We take standards for hygiene and cleanliness very seriously. All Boyne Mountain lodging facilities are following the most recent AHLA Safe Stay guidelines, developed and reviewed by Ecolab and the CDC.  On a daily basis, we will meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  In the interest of team member and guest safety, we will not offer housekeeping services to guests during their stay. Guests may request trash pickup and linen replacements at any time. We're happy to deliver any additional in-room amenities as needed. 

    • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and room keys.  We have added sanitizing stations throughout the resort for guest and associate use. 

    • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • Yes, cash is accepted at the resort, though credit cards and contact less payments are preferred whenever possible. 

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the Reception and Concierge desks. Social distancing is also implemented on the golf courses, the elevators (only one group allowed at a time), and eventually The Spa and Adventure Center. 

  • Yes, you may have the max number of occupants as specified on our Lodging pages.

  • We are waiving cancellation fees through June 30. For the most up-to-date cancellation policy, please click here.

  • You can cancel or alter your reservation through your confirmation email, or by calling our Reservations department at 888.919.5665.

  • Our childcare services are being evaluated at this time.  Adventure Camp is now available by reservation only. 

  • Shuttle Service will not be immediately available.  We are evaluating this offering and will provide updates as they become available.  

  • Valet parking will not be available upon reopening.  We are evaluating this offering and will provide updates as they become available. 

  • The Spa at Boyne Mountain is now open offering salon and spa services.  Services may be limited based on the Governor's safety protocol mandates and appropriate social distancing will be in place. 

  • Our outdoor swimming pools and hot tubs are available for guest use and in accordance with the Governor's safety protocols.  Occupancy restrictions in the pool area in effect, the Mountain Grand Lodge and Spa pool is 115 people and the Clock Tower Lodge pool is 50 people, andwe are implementing social distancing with appropriate chair spacing.  Hand sanitizing stations will be available within the pool area, and high-contact points will be frequently and thoroughly cleaned.

    Our pool and hot tub are maintained by CPOs to state guidelines using chlorine as the disinfectant, with electronic monitoring by Eco Lab. 

  • Avalanche Bay Indoor Waterpark is set to open on Friday, July 3 and remain open Friday-Sundays.  Number of occupants is limited to 250 people based on the Governor's safety protocol mandates and appropriate social distancing will be in place. Visit avalanchebay.com for details and to purchase your 3-hour day pass. 

  • Yes, we are delighted to continue offering Concierge services to help you plan and make the most of your stay with us. 

  • Bonfire with S'mores and outdoor movies begin on Friday, June 19. 

  • Yes, upon our reopening, guests are able to order food from our in-room dining menu, and food will be packaged in takeout containers and delivered to your door.  

Lodging Specific Q&A

  • Call the Front Desk at 231.549.7902 directly at least one hour prior to arrival and inform the Customer Service Representative that you would like to take advantage of this service offering. A Guest Service Representative will greet you in front of the main entrance of the Mountain Grand Lodge and Spa to provide you with your room keys.

  • Gloves and facemasks are available upon request and based on supply. Items can be picked up at the Front Desk of the Mountain Grand Lodge and Spa or delivered to your guest room.

  • Sanitizing stations and products are established across the resort in all high traffic and high touch points areas which include lobbies, meeting space, elevator banks, and stairwells.

  • These lodges are open based on occupancy and demand.

  • Guests are requested to practice social distances measures at all times while on property. If not within the same household, we recommend no more than 4 guests at a time in an elevator. Signage will be posted near elevator to use stairwells as an alternative if social distancing measures cannot be followed.

  • Our Concierge team will provide information to the best of their ability regarding available services in the area.

  • In the interest of team member and guest safety, we will not offer daily housekeeping services to guests during their stay. Guests may request trash pickup and linen replacements at any time. We're happy to deliver any additional in-room amenities as needed. 

  • Yes, bellmen services will be available. Bellmen will be required to clean and disinfect bell carts before and after each use and wear PPE while assisting guests.

  • Currently Valet Services will not be available to safeguard guests and employees. 

  • Cleaning products used in all public spaces and guest rooms are provided by Ecolab and are hospitality grade products proven effective for cleaning, sanitizing, and disinfecting. Ecolab is a global leader in hygiene and sanitation providing products that are proven effective to safely use and are environmentally friendly.

  • Contact the Front Desk to report any maintenance issues. Maintenance service requests will only be performed if the guest room is unoccupied. Maintenance team members will wear recommended PPE and disinfect any surface areas touched while servicing the guest room. 

  • If we are notified of a presumptive case of COVID-19 at the resort, the General Manager will work with county and state health departments to follow their appropriate and recommended guidelines. 

    Room Recovery Protocol | In the event of a presumptive case of COVID-19, the guest's room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitation protocol by a licensed third-party expert and approval the from the state or county health department.