Travel Information: Resort Update
MARCH 14, 2020 | RESORT UPDATE
We didn't anticipate this...
After careful consideration, Boyne Mountain Resort plans to temporarily cease regular operations.
The slopes close tomorrow, Sunday, March 15, at 4:30pm. Hotel guests will be asked to depart from the resort by checkout at 11am on Monday, March 16. This is the first closure of our property since the mid-90s.
The plan is re-open this spring, an official date is not yet available. If you have lodging reservations, rest assured that our representatives are diligently working to contact you to cancel or reschedule your stay. All advance lift ticket and Avalanche Bay Indoor Waterpark day pass purchases are fully refundable and will automatically be processed by our team. Due to high volumes, refunds could take 7-10 business days to process.
Any concerns, feel free to call 855.789.6411 between the hours of 8am-6pm.
Please use our Spring 2020 FAQ page to assist with your questions before calling.
Thank you for an incredible 2019/20 season.
At Boyne Mountain Resort, we take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and employees following the guidance of the Centers for Disease Control and Prevention, the World Health Organization, and local authorities. On a daily basis, our resort is working to ensure that we meet the latest guidance on hygiene and cleaning. Our resort's health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps Boyne Mountain takes include:
Employee Health, Safety and Knowledge: Resort employees' health and safety are essential to an effective cleaning program. Here are some ways we're supporting them:
- Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It's important for their health and that of our guests. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable.
- Ongoing Training and Etiquette: In addition to training on housekeeping and hygiene protocols, resort employees are also being provided awareness training, and proper health etiquette including avoiding touching your face and covering sneezes.
- Feeling Ill: Team members are encouraged to stay home if they feel ill or are taking care of an ill family member.
Cleaning Products and Protocols: We use virus-killing products approved by the United States Environmental Protection Agency. Our resort uses cleaning products and protocols which are effective against viruses, including:
- Guest Rooms: Housekeeping uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
- Public Spaces: Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, hallways, and public bathrooms. Hand sanitizer is also available in multiple locations across the resort for guest usage as needed.
- Back of House: In the spaces where employees' work "behind the scenes," our resort is increasing the frequency of cleaning and focusing on high-touch areas such as entrances, door handles, and staff offices.
Avalanche Bay Indoor Waterpark: The health and safety of our guests while at Avalanche Bay is of the utmost importance. In order to maintain the highest standards of cleanliness, here are specific steps we take to combat the spread of viruses:
- Pool Sanitation: Avalanche Bay Indoor Waterpark maintains a minimum level of 2 parts per million (ppm) of chlorine in all of our pools, and 3 ppm in our hot tubs (Health Department minimum requirement is 1 ppm). Once water enters our filtration system, it is passed through ultraviolet (UV) chambers as a supplemental sanitation step. The use of UV has been proven very effective in eliminating any biological matter, including viruses that may be in the water. After thoroughly filtering and sanitizing the water, chlorine is reintroduced before being sent back into the pool.
In addition, all Avalanche Bay pools are monitored 24 hours-a-day with a state-of-the-art computer system. This system measures our pH and chlorine levels, and doses the pools with chlorine if levels dip below acceptable levels. To assure proper operation, our maintenance staff, consisting of NSPF Certified Pool Operators manually test each of our pools three times daily (minimum Health Department requirement is 1 test per day). This helps us to assure the computer systems are accurate, and if necessary, allows us to recalibrate and/or adjust any levels as needed.
- Hard Surfaces: Avalanche Bay is cleaned throughout each day and after closing. Floors and locker rooms are cleaned with a spray foam disinfectant to remove any dirt or bacteria that may be present. Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on door handles, lockers, tables, public restrooms, and kiosk counters.
- Air: Avalanche Bay's air handling system consists of six large units designed to consistently treat our air quality. Each unit filters, heats, and dehumidifies the air as it is recycled through the waterpark. The process of dehumidifying is notably important as it helps to eliminate any contaminants that may be present.