Safety & Well-Being Standards

What to Expect

Our team has been diligently working to prepare for your arrival. We are committed to the safety and well-being of our guests, team, and community and want to share with you our operating procedures, developed to the highest standard of cleanliness and safety.

When visiting a public space, including The Spa at Boyne Mountain, risk of being exposed to COVID-19 does exist. Understanding that no reasonable efforts can entirely wipe out possibilities of a virus being transmitted, we remain committed to taking every step to help protect the safety of our team members and guests.

You May Have Many Questions as you prepare to visit The Spa again, and we want to help! We have compiled a list of frequently asked questions and answers. We'll add more as necessary, so check back frequently prior to your visit.

  • We are implementing a daily health screening for all team members reporting for work.  If a team member does not pass the screening, they will be sent home.  We are creating multiple entrance and exit points for team members to be screened.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • We are requesting that you please wear a mask during your visit. We will be wearing them as well.

  • If you are not feeling well on the day of your appointment, we will gladly reschedule for another day.  If possible, please notify us in advance.

  • We take standards for hygiene and cleanliness very seriously. On a daily basis, we will meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, public bathrooms, and tables, and equipment.  We have added sanitizing stations throughout The Spa for guest and associate use. 

    Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • As of December 16, 2022, all Boyne Mountain outlets moved to cashless payments only. If you would like to use cash, you may go to the following locations to purchase a gift card with cash: The Mountain Grand & Spa Front Desk, Season Pass office at the Civic Center and Lift Ticket Window.

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the front desk. 

  • Per the Michigan Department of Health and Human Services, beginning March 5, all public pools and hot tubs can open at 50% occupancy. Pool availability and usage is based on a first-come, first-serve basis, and guests are asked to limit their time to one-hour. We will fully reopen as soon as we're legally able.

    Hand sanitizing stations will be available within the pool area, and high-contact points will be frequently and thoroughly cleaned. Our pool is maintained by CPOs to state guidelines using chlorine as the disinfectant, with electronic monitoring by Eco Lab.

  • As of February 1, 2021 all services are available.

  • Based on the latest executive order, all steam rooms must remain closed at this time.

  • We do not have any common area water or tea available, but beverage service is available upon request.

  • At this time, no additional guests will be allowed to join a guest during their service.