Our commitment to guest and team member safety is our top priority. Knowing that operating during a pandemic is a very fluid situation, we are doing our due diligence in operational planning with the understanding that we all need to be flexible. With 415 skiable acres, endless trail systems, and large base areas, we feel confident that we can spread out and welcome all that choose to come play outside with us! We continue to work each day towards initiative and protocols to provide you with the safest possible vacation and recreational experiences.

Do Your Part

  • Face Coverings

    It is recommended that guests wear face coverings in all indoor common areas. Face coverings are NOT required in outdoor settings.

  • Social Distancing

    As recommended by the CDC and state guidelines, please maintain a distance of at least six feet from other guests wherever possible. Keep your eyes out for signage to denote safe distancing, and be respectful of those around you.

  • Be Flexible

    Our staff has worked incredibly hard to remain open for business, but these times are new and different for all of us. In many situations we’ll be learning on the fly and adapting to changing rules and realities. Just as we will be flexible with our plans, we encourage you to be flexible with yours. Success requires us all to work together.

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Notice

It is important to recognize that when visiting any public space, including Boyne Mountain Resort, an inherent risk of being exposed to COVID-19 does exist. While no reasonable steps can completely eliminate the possibility of a virus being transmitted, we are committed to doing everything we can to protect the health and safety of our guests and staff. 

Prior to visiting to Boyne Mountain, we strongly encourage all guests to review current Michigan guidelines for travelers. 

You May Have Many Questions as you prepare to travel, and we want to help! We have compiled a list of frequently asked questions and answers. We'll add more as necessary, so check back frequently prior to your visit.

  • We are continuing training on COVID-19 awareness, asking the team to stay home when ill, and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations.

  • You are welcome to wear a mask anywhere for your comfort and it is our recommendation that face coverings are worn inside all lodging and dining facilities.

  • We take standards for hygiene and cleanliness very seriously. All Boyne Mountain lodging facilities are following the most recent AHLA Safe Stay guidelines, developed and reviewed by Ecolab and the CDC.  On a daily basis, we will meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  In the interest of team member and guest safety, we will not offer housekeeping services to guests during their stay. Guests may request trash pickup and linen replacements at any time. We're happy to deliver any additional in-room amenities as needed. 

    • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and room keys.  We have added sanitizing stations throughout the resort for guest and associate use. 

    • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • Yes, cash is accepted at the resort, though credit cards and contact less payments are preferred whenever possible. 

  • Yes, you may have the max number of occupants as specified on our Lodging pages.

  • For the most up-to-date cancellation policy, please click here.

  • You can cancel or alter your reservation by calling our Reservations department at 888.919.5665.

  • At this time, we are unable to offer guest childcare.  

  • All parking lot and hotel shuttles are fully operating. We encourage all guests to wear face coverings while inside the shuttle bus. 

  • Valet parking at the Mountain Grand Lodge and Spa and Clock Tower Lodge/Circle Drive is available. The cost is $20 for all day service and $25 for overnight. 

  • The Spa at Boyne Mountain is open offering full salon and spa services.  

  • The Mountain Grand Lodge & Spa and the Clock Tower Lodge pool are now open at full capacity.

    Our pool and hot tub are maintained by CPOs to state guidelines using chlorine as the disinfectant, with electronic monitoring by Eco Lab. 

  • Avalanche Bay Indoor Waterpark is now open daily for the winter season! 

  • Yes, we are delighted to continue offering Concierge services to help you plan and make the most of your stay with us. 

  • Yes! Check the Mountain Messenger for weekly schedule (usually weekends and nightly during holiday periods). 

  • Yes, guests are able to order food from our in-room dining menu, and food will be packaged in takeout containers and delivered to your door.  You can also order online for takeout and delivery. 

Lodging Specific Q&A

  • Call the Front Desk at 231.549.7902 directly at least one hour prior to arrival and inform the Customer Service Representative that you would like to take advantage of this service offering. A Guest Service Representative will greet you in front of the main entrance of the Mountain Grand Lodge and Spa to provide you with your room keys.



  • Gloves and face masks are available upon request and based on supply. Items can be picked up at the Front Desk of the Mountain Grand Lodge and Spa or delivered to your guest room.

  • Sanitizing stations and products are established across the resort in all high traffic and high touch points areas which include lobbies, meeting space, elevator banks, and stairwells.

  • Guests are requested to practice social distances measures at all times while on property. If not within the same household, we recommend no more than 4 guests at a time in an elevator. Signage will be posted near elevator to use stairwells as an alternative if social distancing measures cannot be followed.





  • Our Concierge team will provide information to the best of their ability regarding available services in the area.







  • Yes, full housekeeping services are provided. We're happy to deliver any additional in-room amenities as needed. 









  • Yes, bellmen services are available. Bellmen will be required to clean and disinfect bell carts before and after each use and wear PPE while assisting guests.











  • Cleaning products used in all public spaces and guest rooms are provided by Ecolab and are hospitality grade products proven effective for cleaning, sanitizing, and disinfecting. Ecolab is a global leader in hygiene and sanitation providing products that are proven effective to safely use and are environmentally friendly.














  • Contact the Front Desk to report any maintenance issues. Maintenance service requests will only be performed if the guest room is unoccupied. Maintenance team members will wear recommended PPE and disinfect any surface areas touched while servicing the guest room. 
















  • If we are notified of a presumptive case of COVID-19 at the resort, the General Manager will work with county and state health departments to follow their appropriate and recommended guidelines. 

    Room Recovery Protocol | In the event of a presumptive case of COVID-19, the guest's room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitation protocol by a licensed third-party expert and approval the from the state or county health department.