Owners Services
When property owners need assistance or have questions, we make every effort to answer the call. Consult the list below for the appropriate contact to suit your needs - or call Owner Servics at 231-549-7176, and we'll help you find exactly what you're looking for.
Owner Services Contacts
| THE TEAM | NAME | PHONE | |
|---|---|---|---|
| Director of Owner Services/Rental Manager | Monica Spencer | monica.spencer@boynemountain.com | 231.549.6077 |
| Owner Services Manager | Danielle Cameron | danielle.cameron@boynemountain.com | 231.549.7971 |
| Owner Services Representative | Cassie Weber | cassandra.weber@boynemountain.com | 231.549.7120 |
| Owner Services Facilitator | Jayne Howard | jlhoward@boynemountain.com | 231.549.6072 |
| Property Enhancement Manager | Dawn Bennett | dawn.bennett@boynemountain.com | 231.549.7123 |
| Security-related issues | Chris Mason | christopher.mason@boynemountain.com | |
| Maintenance / Plant Facilities | James Gibbons | jgibbons@boyne.com | |
| Reception Desk, Mail, Guest Surveys, Transportation | Erik Miller | erik.miller@boynemountain.com | |
| Interval International and Boyne Vacation Club | Diana Troxel | dtroxel@boyne.com | |
| Association Budgets | Michael Kelley | michael.kelley@boyne.com | 231.439.4749 |
| Director of Membership | Keriann Lonnee | klonnee@boyne.com | 231.549.4022 |
Owner Amenities
We are proud to offer so many resort amenities that you can enjoy year-round, whether you live here permanently or are a weekend warrior!
| AMENITY | OWNER | OWNER IN RENTAL |
|---|---|---|
| Alpine Room Use* | Purchase | Included |
| Back Forty Yard Games* | Included | Included |
| Bonfire & S'mores* | Purchase | Included |
| Boyne Outfitters Fishing Gear* | Not Offered | Included |
| Charging Privileges | Included | Included |
| Clock Tower Lodge Fitness & Pool | Not Offered | Included |
| Complimentary Partner Vouchers | Not Offered | Included |
| Deer Lake Access | Included | Included |
| Deer Lake - Aqua Cycles* | Purchase | Included |
| Deer Lake - Canoe, Kayak & Paddle Boards* | Purchase | Included |
| Deer Lake - "Miss Donna" Boat Cruise | Purchase | Purchase |
| Disc Golf Course* | Included | Included |
| Family Movie Night* | Included | Included |
| Fly Fishing Clinic* | Purchase | Included |
| Ice Skating | Included | Included |
| Mountain Grand Lodge and Spa Pool | Exclusive to Mountain Grand Lodge and Spa owners and guests when checked in. | |
| Mountain Grand Lodge and Spa Fitness | Exclusive to Mountain Grand Lodge and Spa owners and guests when checked in. | |
| Monthly Owner Events | Included | Included |
| Pickle Ball Courts | Included | Included |
| Pond Pedal Boat* | Included | Included |
| Putting Course* | Included | Included |
| Scenic Chairlift Rides | Purchase | Included |
| Shuttle | Included | Included |
| Tennis Courts | Included | Included |
| Valet | Purchase | Purchase |
| Volleyball* | Included | Included |
| Wagon Rides* | Included | Included |
NOTE: Offering extends to Owner, spouse, and immediate family.
*Subject to weather and/or based on availability (first-come, first-serve)
Included = included at no charge
Purchase = available for purchase
Not Offered = not available for purchase
Annual Association Meetings
| ASSOCIATION | DATE | TIME | LOCATION |
|---|---|---|---|
| Mountain Grand Lodge and Spa | Saturday, October 4 | 9am - Noon | Vienna A |
| Deer Lake Villas | Saturday, October 4 | 1pm | Graz |
Important Reminders
Please be courteous of your neighbors when multiple vehicles visit your unit. Each unit is allocated two parking spaces directly in front of it, and all other vehicles must be parked in the overflow parking lot. In addition, all trailers, boats, and RV's should be parked along the maintenance road. Please reach out to Owner Services for more details. If you are allowing others to use your unit, please inform them of this procedure.
Units fill up quickly with holiday and winter weekend reservations. Remember that we can book your unit up to five years in advance, so let us know if you would like to set up a stay schedule for the busy weeks of the year to ensure the availability of your unit. All of your reservations can be made through Owner Services, so please call us at your earliest convenience.
Check-in at the Mountain Grand Lodge and Spa Front Desk upon arrival at the resort. Checking in allows all departments to view the status of your unit and keeps everyone in correct communication regarding you and your guests. If you notice that your unit looks unoccupied while in the area or staying in your owner's unit, please call Owner Services before entering the unit for any reason. If you are interested in renting it for personal use, we can also make last-minute reservations for you if no arrivals are expected.
Dues are billed quarterly by your association and are to be paid directly to your association. All monies are kept in the association accounts and are used to pay the association's expenses. Dues do not include furniture reserves or housekeeping fees.
When sending in payments, please note your unit number and the association to which you belong.
Your association's board of directors reviews dues yearly and adjusts them accordingly. Association billing is generated from the Boyne Resorts accounting office. Inquires can be directed to Michael Kelley by calling 231.439.4749.
For all inquiries, please contact Keriann Lonnee, Director of Membership, at 231.526.3035 or klonnee@boyne.com.
FAQ
Check out our Owner Portal
Boyne property owners participating in rental management can join Boyne Vacation Club, the most innovative vacation exchange plan in the world.
Use your property as you wish, trade time for travel to other Boyne Vacation Club locations or exchange for vacations at over 2,200 resorts in 75 countries.
Rental Checks are distributed on these dates:
Q1 – April 15
Q2 – July 15
Q3 – October 15
Q4 – January 15 of the following year
If you'd like your Rental Check to be sent electronically, please contact our team for the ACH - Direct Deposit Form to be filled out and returned.
Dues must be paid via check, and cannot be paid online.
Service animals are permitted with the pet fee and waiver completed. Please note that Deer Lake Condos, per the association by-laws, are limited to two pets per unit.
For Boyne Mountain's full Pet Policy, click here>>
Click here to find the Master Deed and By-Laws for your association!
An "Unavailable" status in the Owner Portal means the room type is sold out. This could be due to a room block for a group or wedding, and Central Reservations does not have the rooming list yet.
"Booked" status means there is a reservation in the room for that time.
"In-House" status means there is a guest checked into the room right now.