Owner Services
When property owners need assistance or have questions, we make every effort to answer the call. Consult the list below for the appropriate contact to suit your needs - or call Owner Services at 231.549.7176, and we'll help you find exactly what you're looking for.
| The Team | Contact Information |
| Director of Owner Services/Rental Manager | Monica Spencer monica.spencer@boynemountain.com 231.549.6077 |
| Mountain Grand Lodge Owner Services Manager | Danielle Cameron danielle.cameron@boynemountain.com 231.549.7971 |
| Boyne Mountain Owner Services Representative | Kim McCafferty kimberly.mccafferty@boynemountain.com 231.549.7120 |
| Owner Services Facilitator |
Jayne Howard jlhoward@boynemountain.com 231.549.6072 |
| Vacation Home Attendant Manager | Dawn Bennett dawn.bennett@boynemountain.com 231.549.7123 |
| Security-related issues | Chris Adams, Safety/Security Manager chris.adams@boynemountain.com |
| Maintenance/plant facilities | James Gibbons, Plant Facilities Manager jgibbons@boyne.com |
| Reception desk issues, mail, guest surveys, transportation | Erik Miller, Director of Lodging erik.miller@boynemountain.com |
| Interval International information and Boyne Vacation Club | Diana Troxel, Management Supervisor dtroxel@boyne.com |
| Association budgets | Tiffany Major, Association Accounting Manager tmajor@boyne.com |
| Director of Membership | Keriann Lonnee klonnee@boyne.com 231.549.4022 |
Owner Amenities
We are proud to be able to offer so many resort amenities that each of you can enjoy year-round whether you live here permanently or are a weekend warrior!
|
AMENITY |
OWNER |
OWNER IN RENTAL |
|
Charging Privilege |
Included |
Included |
|
Scenic Chairlift Rides* |
Purchase |
Included |
|
Back Forty Yard Games* |
Included |
Included |
|
Volleyball* |
Included |
Included |
|
Bonfire & S'mores* |
Included |
Included |
|
Family Movie Night* |
Included |
Included |
|
Wagon Rides* |
Included |
Included |
|
Tennis Courts |
Included |
Included |
|
Pickleball Courts |
Included |
Included |
|
Shuttle |
Included |
Included |
|
Ice Skating* |
Included |
Included |
|
Valet |
Purchase |
Purchase |
|
Clock Tower Pool |
Purchase |
Included |
|
Mountain Grand Lodge and Spa Pool |
Exclusive to Mountain Grand Lodge and Spa owners and guests - day passes or membership available for purchase. |
|
|
Condo Pool |
Exclusive to Letter Condo owners and guests. |
|
|
Deer Lake Access |
Included |
Included |
|
Deer Lake Activities* |
Not Offered |
Included |
|
Putting Course* |
Included |
Included |
|
Clock Tower Fitness |
Not Offered |
Included |
|
Mountain Grand Lodge and Spa Fitness |
Not Offered |
Mountain Grand Lodge and Spa Owners and Guests Only |
|
Friends & Family Vouchers |
Not Offered |
Included |
|
Fly Fishing Clinic* |
Purchase |
Included |
|
Boyne Outfitters Fishing Gear* |
Not Offered |
Included |
|
Alpine Room Use* |
Purchase |
Included |
|
Grab & Go Amenities* |
Not Offered |
Included |
|
Disc Golf Course* |
Purchase |
Included |
|
Pond Paddle Boat* |
Not Offered |
Included |
*Subject to weather and/or based on availability (first-come, first-serve)
Included = included at no charge; Purchase = available for purchase; Not Offered = not available for purchase
Important Reminders
Please be courteous of your neighbors when you have multiple vehicles visiting your unit. Each unit is allocated two parking spaces directly in front of the unit and all other vehicles must be parked in the overflow parking lot. In addition, all trailers, RVs, and other non-passenger vehicles need to be parked in the overflow parking. If you are allowing others to use your unit, please inform them of this procedure.
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Remember that units fill up quickly with holiday and winter weekend reservations. Keep in mind that we can book your unit up to five years in advance, so let us know if you would like to set up a stay schedule for the busy weeks of the year to ensure availability of your unit. All of your reservations can be made through Owner Services, so please call us at your earliest convenience.
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Check in at the Mountain Grand Lodge and Spa Front Desk upon arrival at the resort. Checking in allows all departments to view the status of your unit and keeps everyone in correct communication regarding you and your guests. If you notice that your unit looks unoccupied while in the area or staying in your owner's unit, please call Owner Services before entering the unit for any reason. If you are interested in renting it for personal use, we can also make last minute reservations for you if there are no arrivals expected.
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Dues are billed quarterly by your association, and are to be paid directly to your association. All monies are kept in the association accounts and are used to pay the association expenses. Dues do not include furniture reserves or housekeeping fees. When sending in the payment, please note your unit number and association to which you belong. Dues are reviewed yearly and adjusted accordingly by your association's board of directors. Association billing is generated from the Boyne Resorts accounting office. Inquiries can be directed to Tiffany Fiducia by calling 231.439.4768.
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For all inquiries, please contact Keriann Lonnee, Director of Membership, at 231.526.3035 or klonnee@boyne.com.
Annual Association Meetings
- Edelweiss Club: Saturday, October 15 | 9 am | Location TBD
- Mountain Grand Lodge and Spa: Saturday, October 1 | 9am - 12pm | Vienna A
- Deer Lake Villas: Saturday, October 1 | 1 pm | Graz
FAQ
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Click here to access the owner portal.
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Boyne property owners participating in rental management can join Boyne Vacation Club, the most innovative vacation exchange plan in the world. Use your property as you wish, trade time for travel to other Boyne Vacation Club locations or exchange for vacations at over 2,200 resorts in 75 countries.
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Q1 – April 15
Q2 – July 15
Q3 – October 15
Q4 – January 15 of the following year
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Yes, please contact owner services for the ACH - Direct Deposit Form to be filled out and returned.
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Not at this time.
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Service animals are permitted with the pet fee and waiver completed.
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Click here to find the Master Deed and By-Laws for your association!
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Unavailable means the room type is sold out. It could be for something like a room block for a group or wedding and reservations just doesn’t have the rooming list yet. Booked means there is a reservation in the room for that time. In-House means there is a guest checked into the room right now.
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Skitoberfest:
First weekend of October.
Owner's Weekends:
First weekend of October & Last weekend of May.
Carnival Weekend:
Third weekend of March.
Kids Festival Weekend:
Second Weekend of March.