Frequently Asked Questions

Boyne Mountain Resort does not accept cash as a form of payment.

Simply swipe or tap your credit card, debit card, or smart device with Apple Pay or Google Pay, a gift card, or a room/account charge to complete purchases at our sales locations.

Cash may still be used as a form of gratuity. ATMs will still be available at the Mountain Grand Lodge and Spa.

For guests who do not have non-cash forms of payment when they arrive at Boyne Mountain, reverse ATMs that dispense debit cards are available.

A Reverse ATM converts Cash to Debit Card, and is offering at no fee to our guests.

• Exchange your cash to a debit card
• No fees
• Up to $500 per debit card
• Locations:
  • Mountain Grand Lodge and Spa - Lobby hallway
  • Boyne Country Sports store lobby

PERMITTED PETS:

• Dogs, cats, and other reasonable pets are welcome
• Pets must be under complete owner control at all times
• Large, aggressive, or dangerous animals are not permitted

OWNERS MUST:

• Maintain full control of your pet throughout your stay
• Be aware that pets may behave differently in new environments
• Clean up after your pet using the provided pet stations

PROHIBITED BEHAVIOR:

• Physical abuse of animals
• Leaving pets in hot vehicles
• Leaving pets unattended for extended periods
• Any form of animal abuse will be reported to authorities

If these guidelines are not followed, you may be asked to remove your pet from the property, or leave the property with your pet.

Most outdoor spaces at Boyne Mountain welcome pets, provided they are leashed and respectful of other guests and animals. During summer months, pets under 20 pounds are allowed on SkyBridge Michigan, but must be carried at all times while on the bridge.

For safety and comfort reasons, pets are not permitted in several locations throughout the resort. During winter, pets cannot access the chairlifts or SkyBridge Michigan. Water areas, including Deer Lake Beach and swim area, Avalanche Bay Waterpark, and all pool areas, are off-limits to pets.

Our wellness facilities—including The Spa, saunas, and fitness centers—do not allow pets. Additionally, pets are restricted from activity areas such as dining spaces, the hayride wagon, horse corrals, and Zipline Adventure Tours.

Pets are allowed in select accommodations at Boyne Mountain. Please call Central Reservations in advance at 800.462.6963 to reserve pet-friendly accommodations. Upon hotel check-in, a non-refundable pet fee of $50 per night for hotel rooms and $75 per night for Deer Lake is charged to the resort guest folio. 

To assure the comfort and safety of the pet, our team members, and other guests, we ask that pet owners adhere to the following:

GUEST ROOMS:

• Maximum of 1 pet per room without prior approval
• Additional pet fee applies ($50/night for hotel, $75/night for Deer Lake)
• Pets must be leashed or crated when outside the room
• A pet exercise area is offered. Cat owners must provide their litter box and litter.
• Housekeeping service is not provided in pet-friendly rooms without an appointment. To arrange a refresh service, contact the resort operator by dialing “0.”
• Boyne Mountain reserves the right to refuse housekeeping or maintenance for rooms with unconfined, unattended pets

RESTRICTED AREAS:

• Pet's are not allowed in elevators, laundry rooms, or any areas listed above under the "Restricted Areas" FAQ.

PENALTIES & FINES:

• Noisy or aggressive pets must be removed immediately
• Owners responsible for cleaning up after pets
• $25/night fee for unregistered pets
• Owners are liable for any damage or injuries caused by their pet

SERVICE ANIMALS:

• Guests with disabilities can bring service animals
• No pet fees for service animals

The resort reserves the right to refuse housing of any pet at their discretion. Guests are responsible for their pet's behavior and any associated costs.

Due to safety and privacy concerns, Boyne Mountain prohibits the operation of drones on or above resort property without prior written authorization. This includes drones used for filming, videotaping, or by media/journalists within the resort boundaries. Authorization requires proof of FAA licensing, drone use insurance, and a liability release.

Any violation of this policy may be reported to the FAA and result in suspension of resort access, revocation of season passes, and confiscation of prohibited equipment. Violators will be liable for damages, including trespass, privacy violations, and injuries, as well as legal fees.

Individuals wishing to use drones at Boyne Mountain should contact the Marketing Department to apply for authorization and provide the required documentation.

Uphill access is permitted one hour before operating hours start and during posted operating hours only at Boyne Mountain Resort. For safety, the following guidelines apply:

1. You must have a valid season pass or day ticket.
2. Uphill equipment must have metal edges, restraining devices/brakes, and industry-approved bindings (AT/telemark skis only, no cross-country skis).
3. Uphill travel is allowed only on the designated route up Deer Run and/or Cold Springs Trails to the top of the Mountain Express chair.
4. If you ascend before operating hours, you must descend the same route. All trails and terrain parks are closed outside of operating hours, except the designated uphill route.
5. Remain visible and follow "Your Responsibility Code" at all times.
6. No dogs are allowed, except service dogs on leash.
7. Overnight stays on the mountain are prohibited.
8. Management reserves the right to close the mountain at any time. Sledding is not permitted at any time.
9. The mountain is cleared of all guests and staff at the end of each operating day.

Uphill access before operating hours is at your own risk. Conditions may be variable, and you may encounter snowmobiles, snowmaking, grooming, and other equipment. Use caution and remain aware of your surroundings.

It is strongly recommended that all uphill users wear brightly-colored clothing and have reflective material on clothing, poles, or packs to heighten visibility.

Flashing lights, such as those commonly used by bicycle riders, make it easy for other users and ski area personnel to see you. Use extra caution if you are descending in the dark or in low-light conditions.

Be aware of other skiers, riders, and vehicles approaching you. Stay to the side of the authorized uphill routes and avoid spots where you may not be visible. When descending, please be aware and considerate of other users and ski area personnel.

Avoid all grooming operations, especially Winch Cats. The cable between the anchor and the cat can be difficult to see and maybe under the snow. These cables can stretch for thousands of feet and can move very quickly. The Top of the Trail Being winched is marked with a red reflective sign that reads DANGER CABLE "grooming in progress" and a flashing blue light. DO NOT CROSS if encountered.

Be aware that patrol services are not available outside of operating hours, and ski area buildings are closed. In case of an emergency, call 911 and know that response times could be extended. Mobile phone service can be unreliable on the mountain.

Head to the Top Notch Tube Park instead!

Tubing