Easy Change Policy
If your plans change after pre-purchasing a lift ticket on boynemountain.com, no problem.
Online lift ticket purchases are date-specific, non-transferable, and non-refundable. However, if you're not able to use your tickets on the dates you intended you have another option. Easy Change allows us to transfer the dollar value of your online purchase to a voucher that expires one year from transfer date. You may pay a difference in price, but you don't lose the value of your original purchase and have the flexibility to come any other day and even use it on another activity.
To make the change, you MUST give us a call at 231.549.7155 by 3PM prior to the day your pre-purchased ticket starts and we'll put the *credit* value of your ticket on a voucher.
*Credits are valid toward the online or in-person purchase of resort activities for a year from the date the voucher was created. Changes are not available on tickets purchased through a third party, and are non-transferable. Refunds are not issued if credits are applied toward a lower-priced ticket or are unused within one year of transaction date.
Chose the wrong date? We're happy to apply your credit to a voucher so you can make that change - we'll give you a voucher code to use online or in-person, no refunds available.
Can't Get Through?!
On high volume days, rest assured our Customer Care team is doing their very best to provide excellent service. We know it can be frustrating if you can't connect with an agent when you call. Send us a detailed email with your requested change and make sure to provide your order number. Email us at firstname.lastname@example.org.