Resort Services & Policies
THINGS HAPPEN. WE GET IT!Cancellation Policies
These policies enable you to change your itinerary and adjust according to your needs.
Mountain Safety
Safety is number one at Boyne Mountain Resort. Learn about our safety practices, policies, and rules for our on-mountain operations.
PLAN AHEADResort Visitor FAQ
You will find answers to common questions on what to expect during your resort visit.
STAY INFORMEDLodging FAQ
From when checkout is to whether you can bring your furry friend, get answers on lodging accommodations.
GET THE DETAILSSeason Pass FAQ
Discover helpful information and details about season passes and Affirm payment plans.
TICKET QUESTIONSLift Ticket FAQ
Answers to the most frequently asked questions on lift ticket products.
LESSON QUESTIONSLesson FAQ
Answers to the most frequently asked questions about lessons.
RENTAL QUESTIONSRental FAQ
Answers to the most frequently asked questions about ski and snowboard rentals.
Avalanche BayWaterpark FAQ
Planning crazy family fun can be... crazy! Let us help answer all your questions.
GET READY TO RELAXThe Spa FAQ
Before you step into The Spa, take a quick peek at our helpful hints and policies—they're designed to ensure you have the ultimate experience.
THE SCOOPAdventure Center FAQ
Check out our Adventure Center's policies - they're short, sweet, and guaranteed to keep you safe and smiling all day long!
Save When You StayResort Lodging
Our Commitment to Service
At Boyne Mountain, we believe that every guest's trust is earned, not given. We're not entitled to your business—we're honored by it, and we work every day to prove we're worthy of it.
Our commitment is simple: we serve first. When you choose to spend your time with us, we take that responsibility seriously. We're here to create exceptional experiences, and when we fall short, we're here to make it right—no questions asked, no runarounds.
If something isn't as it should be during your visit, you'll never have to wonder whether we'll step up. We will. It's not about who's at fault or finding reasons why we can't help. It's about doing what's right, because that's who we are.
We measure our success not by perfect days—those are a gift—but by how we respond when things go sideways. That's when character shows, and that's when we want you to see ours.
Your experience matters. You matter. And given the opportunity, we'll always do our best to prove it.
