RESORT UPDATE: October 16, 2020
We will continue to update this page with the latest news pertaining to COVID-19 protocols and updates.
A low risk exposure was identified at Everett's restaurant on Thursday, October 15 from 3:45-7:45pm. Everett's is closed for the remainder of today for a thorough santization of the restaurant with plans to reopen tomorrow, October 17, for breakfast.
According to the CDC and Health Department of Northwest Michigan, contracting the virus usually occurs through close contact (less than 6 feet) for more than 15 minutes. The probability of guest exposure is low given the health and safety protocols put in place at the resort. If you were at Everett's during the time frame described above, it is still a good idea to self monitor for symptoms.
REMINDER: An inherent risk of exposure to COVID-19 exists in any public place where people are present.
To assist with your questions before calling, please use our What to Expect before visiting page.
Statement on Cleaning Protocols
At Boyne Mountain Resort, we take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and employees following the guidance of the Centers for Disease Control and Prevention, the World Health Organization, and local authorities. On a daily basis, our resort is working to ensure that we meet the latest guidance on hygiene and cleaning. Our resort's health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps Boyne Mountain takes include:
Employee Health, Safety and Knowledge: Resort employees' health and safety are essential to an effective cleaning program. Here are some ways we're supporting them:
- Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It's important for their health and that of our guests. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable.
- Ongoing Training and Etiquette: In addition to training on housekeeping and hygiene protocols, resort employees are also being provided awareness training, and proper health etiquette including avoiding touching your face and covering sneezes.
- Feeling Ill: Team members are encouraged to stay home if they feel ill or are taking care of an ill family member.
Cleaning Products and Protocols: We use virus-killing products approved by the United States Environmental Protection Agency. Our resort uses cleaning products and protocols which are effective against viruses, including:
- Guest Rooms: Housekeeping uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. In the interest of team member and guest safety, we will not offer housekeeping services to guests during their stay. Guests may request trash pickup and linen replacements at any time. We're happy to deliver any additional in-room amenities as needed.
- Public Spaces: Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, hallways, and public bathrooms. Hand sanitizer is also available in multiple locations across the resort for guest usage as needed.
- Back of House: In the spaces where employees' work "behind the scenes," our resort is increasing the frequency of cleaning and focusing on high-touch areas such as entrances, door handles, and staff offices.
Avalanche Bay Indoor Waterpark: The health and safety of our guests while at Avalanche Bay is of the utmost importance. In order to maintain the highest standards of cleanliness, here are specific steps we take to combat the spread of viruses:
- Pool Sanitation: Avalanche Bay Indoor Waterpark maintains a minimum level of 2 parts per million (ppm) of chlorine in all of our pools, and 3 ppm in our hot tubs (Health Department minimum requirement is 1 ppm). Once water enters our filtration system, it is passed through ultraviolet (UV) chambers as a supplemental sanitation step. The use of UV has been proven very effective in eliminating any biological matter, including viruses that may be in the water. After thoroughly filtering and sanitizing the water, chlorine is reintroduced before being sent back into the pool.
In addition, all Avalanche Bay pools are monitored 24 hours-a-day with a state-of-the-art computer system. This system measures our pH and chlorine levels, and doses the pools with chlorine if levels dip below acceptable levels. To assure proper operation, our maintenance staff, consisting of NSPF Certified Pool Operators manually test each of our pools three times daily (minimum Health Department requirement is 1 test per day). This helps us to assure the computer systems are accurate, and if necessary, allows us to recalibrate and/or adjust any levels as needed.
- Hard Surfaces: Avalanche Bay is cleaned throughout each day and after closing. Floors and locker rooms are cleaned with a spray foam disinfectant to remove any dirt or bacteria that may be present. Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on door handles, lockers, tables, public restrooms, and kiosk counters.
- Air: Avalanche Bay's air handling system consists of six large units designed to consistently treat our air quality. Each unit filters, heats, and dehumidifies the air as it is recycled through the waterpark. The process of dehumidifying is notably important as it helps to eliminate any contaminants that may be present.