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Home What to Expect
Home What to Expect

Our commitment to guest and team member safety is our top priority. Knowing that operating during a pandemic is a very fluid situation, we are doing our due diligence in operational planning with the understanding that we all need to be flexible. With 415 skiable acres, endless trail systems, and large base areas, we feel confident that we can spread out and welcome all that choose to come play outside with us! We continue to work each day towards iniatives and protocols to provide you with the safest possible vacation and recreational experiences.

Do Your Part

The Plan

What To Expect

season pass

Tickets & Passes

Currently, we do not plan to require daily reservations for season pass, Ikon Pass, or Cherry Pickers passholders. We strongly encourage guests to purchase lift tickets online in advance. Online tickets are priced lower, and provide contactless pickup at our new Online Lift Ticket pickup window in the base area. It is possible that lift tickets may be limited or unavailable to purchase at the ticket window on peak days. 

Buy Lift Tickets Now >>


Base Lodge Restrictions

Capacity will be strictly limited inside the base lodges and food court this season - gear storage and changing will not be permitted. Guests should come prepared to boot up in their cars, and only bring with them items that can be carried throughout the day (small day packs, for example). Guests should expect to spend minimal time indoors during their visit.  For those looking to access ski lockers, follow the directional signage and expect strict time limits at your locker. 



Guests will be asked to ride the lift with members of the group they traveled with. Lift mazes will be arranged to provide safe spacing between lanes, and all guests will be required to wear face coverings while in line and while riding the lift.



Indoor occupancy in all of our restaurants will be limited in accordance with current Michigan guidelines, and face coverings will be required for all guests except when seated at a table. All restaurants will feature expanded takeout offerings, and our new point of sale system will allow for contactless payments and online ordering.


Events & Activities

We are looking to bring back popular events in 2021! The Dirty Dog Dash is scheduled for June 26, 2021. We have multiple golf events posted and the planning for Skitoberfest 2021 has begun. Things may look different with event modifications, but we're ready to have some serious fun. 

The Adventure Center is offering Zipline Adventure Tours, bike rentals, segway tours, disc golf and tennis racquet rental, paintball, and horseback riding this summer. Please check the Mountain Messenger for the latest hours. 

This Week's Mountain Messenger >>

water slide

Avalanche Bay Indoor Waterpark

Based on the current order issued by the Michigan Department of Health and Human Services (MDHHS), Avalanche Bay Indoor Waterpark must remain closed through May 24, 2021 in an effort to curb the rising rate of COVID-19 infections in our state. 

Our current plan to re-open on June 4, 2021 is dependent on the extension of this current order as decided upon by the MDHHS. You must book your day passes online in advance to attend your chosen 3-hour time slot. Capacity is set at 250 people per session, expect a fantastic waterpark experience with more splashing, less crowds! Face covering are required in common areas, not when in pools or using attractions.

Waterpark Details >>



Lodging is available in the Mountain Grand Lodge and Spa, Boynehof, Clock Tower Lodge, and resort condos, and operate in accordance with Michigan guidelines. All lodging properties booked through Boyne Mountain, including the hotel, condos, and private homes, will follow American Hotel and Lodging Association Stay Safe guideline for cleaning and safety protocols. We look forward to the opening of Chalet Edelweiss this year, as well! 

Book Lodging Now >>



All shuttles will operate at 50% capacity, and face coverings will be required at all times while inside the shuttle. All shuttle busses will be sanitized after every drop off. We encourage guests to drop off booted/dressed passengers in the circle drive before parking to reduce the number of passengers on busses.


SnowSports Academy, Rentals, & Childcare

Lesson offerings have been altered this season in an effort to keep staff and guests safe. Some notable changes: 

  • Kids (ages 3-6) | Private lessons only! A parent must participate in the lesson.
  • Kids (ages 7-12) | Group and private lessons; group lesson ratio is 5 kids per instructor maximum. 
  • Ages 13 and older | group and private lessons; group lesson ratio is also 5:1. 

Group lessons times are 10am-noon and 2:30-4:30pm. Private lessons offered throughout the day, 9am-4:30pm. With smaller lesson sizes, we anticipate filling quickly. Reserve online in advance to secure your spot - coming soon!  

Ski and snowboard rentals are available this season. Look for new signage directing redesigned traffic flow. We strongly encourage guests to reserve rentals online in advance to eliminate touchpoints upon arrival. Rental sales go online very soon.

Childcare will not be available to guests this winter, as our daycare facility will not be able to operate within current state guidelines.

employee badge

Employee Safety

All Boyne Mountain Resort team members undergo a health screening every day prior to their shift. If team members are feeling unwell or displaying symptoms, they are instructed to stay home. Masks are required for all employees and guests while indoors or in any situation in which it is difficult to maintain a safe distance. 

Team members have been trained in stringent cleaning procedures, with increased frequency of scheduled cleanings in all common areas. 


It is important to recognize that when visiting any public space, including Boyne Mountain Resort, an inherent risk of being exposed to COVID-19 does exist. While no reasonable steps can completely eliminate the possibility of a virus being transmitted, we are committed to doing everything we can to protect the health and safety of our guests and staff. 

Prior to visiting to Boyne Mountain, we strongly encourage all guests to review current Michigan guidelines for travelers. 


This plan was developed in alignment with NSAA’s Ski Well, Be Well guidelines. The National Ski Areas Association supports a thoughtful return to outdoor winter recreation. An advisory group of ski industry leaders developed the Ski Well, Be Well operational best practices based on scientific guidelines from experts.

You May Have Many Questions as you prepare to travel again, and we want to help! We have compiled a list of frequently asked questions and answers. We'll add more as necessary, so check back frequently prior to your visit.

  • We are implementing a daily health screening for all team members reporting for work.  If a team member does not pass the screening, they will be sent home.  We are creating multiple entrance and exit points for team members to be screened.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • You are welcome to wear a mask anywhere for your comfort, it is required to wear a face covering in indoor common areas, including restaurants, retail, Adventure the Center, base lodges, base area, lift lines, on chairlifts, and in hotel lobbies.  

  • Yes, all team members are required to wear masks during their shifts.  In addition, many associates, including those in food and beverage and housekeeping, are required to wear gloves as appropriate and needed. 

  • We take standards for hygiene and cleanliness very seriously. All Boyne Mountain lodging facilities are following the most recent AHLA Safe Stay guidelines, developed and reviewed by Ecolab and the CDC.  On a daily basis, we will meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  In the interest of team member and guest safety, we will not offer housekeeping services to guests during their stay. Guests may request trash pickup and linen replacements at any time. We're happy to deliver any additional in-room amenities as needed. 

    • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and room keys.  We have added sanitizing stations throughout the resort for guest and associate use. 

    • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • Yes, cash is accepted at the resort, though credit cards and contact less payments are preferred whenever possible. 

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the Reception and Concierge desks. Social distancing is also implemented on the golf courses, the elevators (only one group allowed at a time), and eventually The Spa and Adventure Center. 

  • Yes, you may have the max number of occupants as specified on our Lodging pages.

  • For the most up-to-date cancellation policy, please click here.

  • You can cancel or alter your reservation by calling our Reservations department at 888.919.5665.

  • Childcare services will not be available for guests this winter. As with most things, if circumstances change, we will re-evaluate our ability to extend this offering. 

  • All parking lot shuttles will operate at 50% capacity, and face coverings will be required at all times while inside the shuttle. All shuttle busses will be sanitized after every drop off. We encourage guests to drop off booted/dressed passengers in the circle drive before parking to reduce the number of passengers on busses.  Guest shuttles between lodging and base areas are being evaluated at this time. 

  • Valet parking at the Mountain Grand Lodge and Spa and Clock Tower Lodge/Circle Drive is availabe this winter, upon request. Anticipate cashless transactions - credit card only. The cost is $20 for all day service and $25 for overnight. 

  • The Spa at Boyne Mountain is now open offering salon and spa services.  Services may be limited based on the Governor's safety protocol mandates and appropriate social distancing will be in place. The wet rooms (hot tub, sauna, and steam room) in the women and men's locker rooms are currently closed. 

  • NOTICE: Per the Michigan Department of Health and Human Services, beginning March 5, all public pools and hot tubs can open at 50% occupancy. Pool availability and usage is based on a first-come, first-serve basis, and guests are asked to limit their time to one-hour. We will fully reopen as soon as we're legally able. 

    Occupancy restrictions in the pool area in effect, the Mountain Grand Lodge and Spa pool is 100 people and the Clock Tower Lodge pool is 50 people, and we are implementing social distancing with appropriate chair spacing.  Hand sanitizing stations will be available within the pool area, and high-contact points will be frequently and thoroughly cleaned.

    Saunas, steam rooms, and indoor whirlpools are currently closed. 

    Our pool and hot tub are maintained by CPOs to state guidelines using chlorine as the disinfectant, with electronic monitoring by Eco Lab. 

  • Avalanche Bay Indoor Waterpark is closed through April 20, 2021 due to the current restrictions put in place by the MDHHS. We hope to reopen weekends, Friday-Sundays, beginning April 23, 2021. Number of occupants is limited to 250 people based on the Governor's safety protocol mandates and appropriate social distancing will be in place. Visit avalanchebay.com for details and to purchase your 3-hour day pass. 

  • Yes, we are delighted to continue offering Concierge services to help you plan and make the most of your stay with us. 

  • Bonfire with S'mores and wagon rides will be offered this winter, check the Mountain Messenger for weekly schedule (usually weekends and nightly during holiday periods). Look for the big screen for outdoor Movies at the Mountain this winter in the courtyard - ski flicks and family favorites! 

  • Yes, upon our reopening, guests are able to order food from our in-room dining menu, and food will be packaged in takeout containers and delivered to your door.  You can also order online for takeout and delivery. 

Lodging Specific Q&A

  • Call the Front Desk at 231.549.7902 directly at least one hour prior to arrival and inform the Customer Service Representative that you would like to take advantage of this service offering. A Guest Service Representative will greet you in front of the main entrance of the Mountain Grand Lodge and Spa to provide you with your room keys.

  • Gloves and facemasks are available upon request and based on supply. Items can be picked up at the Front Desk of the Mountain Grand Lodge and Spa or delivered to your guest room.

  • Sanitizing stations and products are established across the resort in all high traffic and high touch points areas which include lobbies, meeting space, elevator banks, and stairwells.

  • Guests are requested to practice social distances measures at all times while on property. If not within the same household, we recommend no more than 4 guests at a time in an elevator. Signage will be posted near elevator to use stairwells as an alternative if social distancing measures cannot be followed.

  • Our Concierge team will provide information to the best of their ability regarding available services in the area.

  • In the interest of team member and guest safety, we will not offer daily housekeeping services to guests during their stay.  If you are staying for two or more days, housekeeping is offering a "light refresh" of your room from 10am-2pm that includes emptying trash, restocking amenities, and replacing towels. Guests may request trash pickup and linen replacements at any time. We're happy to deliver any additional in-room amenities as needed. 

  • Yes, bellmen services will be available. Bellmen will be required to clean and disinfect bell carts before and after each use and wear PPE while assisting guests.

  • Cleaning products used in all public spaces and guest rooms are provided by Ecolab and are hospitality grade products proven effective for cleaning, sanitizing, and disinfecting. Ecolab is a global leader in hygiene and sanitation providing products that are proven effective to safely use and are environmentally friendly.

  • Contact the Front Desk to report any maintenance issues. Maintenance service requests will only be performed if the guest room is unoccupied. Maintenance team members will wear recommended PPE and disinfect any surface areas touched while servicing the guest room. 

  • If we are notified of a presumptive case of COVID-19 at the resort, the General Manager will work with county and state health departments to follow their appropriate and recommended guidelines. 

    Room Recovery Protocol | In the event of a presumptive case of COVID-19, the guest's room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitation protocol by a licensed third-party expert and approval the from the state or county health department.